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Customers’ Privacy Notice

Customers’ privacy notice according to art. 13 / 14 of the UE Regulation 2016/679 (GDPR)

This privacy notice concerns the processing of personal data of Customers of Avion Company S.p.A. It applies to individuals or partnerships as well as to personnel and employees of corporate customers, whether they are senders or recipients of shipments.

Avion Company S.p.A. does not carry out marketing activities towards customers who are natural persons. Personal data are processed in accordance with the provisions of EU Regulation 2016/679, Legislative Decree 101/2018, and as indicated in this notice.

1. Data Controller

Data controller is Avion Company S.p.A. with registered office in via G. Di Vittorio 37, Peschiera Borromeo (MI) – 20068 Italy, e-mail:

2. Information on data processing

Provision of personal data is necessary for the establishment, execution and proper management of the contractual relationship with the customer and the fulfillment of legal obligations. Failure to provide the data necessary for the contractual relationship (purpose a. in the table below) makes it impossible to conclude and execute the contract.

Categories of Personal DataPurposes of ProcessingLegal Basis of Data ProcessingData Retention
General data
Contact data
Fiscal data *Goods in shipment (type and value) *Shipping data *Bank data * 



Economic data in case of credit granting *

Company role

Public Register Visas

Accesses to the offices and logs to the computer systems






Correspondence exchanged between the parties


Service satisfaction


Claims and events relating to the contract and possible litigation


Generally, the data marked with an asterisk * can be qualified as “personal data” if the Partner (sender or recipient) is a natural person.

a. Establishment and management of the contractual relationship, and in particular:

  • fulfilling specific pre-contractual requests;
  • management and execution of obligations arising from the contract;
  • management of orders with shipment tracking and contacts with sender and recipients;
  • after-sale assistance;
Performance of pre-contractual requests and contractual obligationsDuration of the contractual relationship and for ten years after the closing of the contractual relationship pursuant to articles 2214 and 2220 of the Italian Civil Code.
  • for administrative management and customs procedures;
  • invoicing, archiving and other purposes related to obligations provided for by law;
  • transport safety and security of Avion personnel, customers, carriers, business partners and suppliers;
  • preservation of company assets, security of information systems.
Compliance of legal obligations / Legitimate interests
b. Complaints and feedback on service.Legitimate interests
c. Management of disputes (including debt collection).Legitimate interests
d. Statistical purposes (market research, profitability and/or statistical analysis).Legitimate interests
e. Marketing and promotional purposes (not carried out towards Customers who are natural persons), including the proposal of access to the My Avion reserved area, commercial initiatives, presentation of new products, services and offers.Legitimate interests / consentUntil unsubscription or withdrawal of consent
f. Newsletters and Informative CommunicationsLegitimate interests / consentUntil unsubscription or withdrawal of consent

3. Processing procedure

The processing is carried out by the Controller through its own authorized personnel and/or by external data processors and their appointees, in compliance with the regulations in force. The Controller has adopted the necessary technical and organizational data protection measures to prevent unauthorized access, alteration, dissemination, loss or destruction of personal data.

4. Disclosure of personal data to third parties and sources of data collection

Within the limits relevant to the processing purposes indicated, the data may be communicated to companies and branches of the Avion Group, transporters, logistics, air or maritime carriers, warehouses, customs authorities, insurance companies, credit institutions, software and IT companies and subcontractors, credit recovery companies, consultants, certification bodies, freelancers, representatives, retailers, agents and authorized brokers, as well as the competent authorities such as Customs, ENAC, Revenue Agency, Prefecture, Police Headquarters, Consulates, Police, Carabinieri, Authority for the protection of environmental, cultural and / or health, Judicial Authority, for the fulfillment of the law. These subjects may also be the source of collection of data relevant to the purposes of processing indicated above.

5. Data transfers outside the European Economic Area (“EEA”)

In case of international shipments to or from third countries at the request of or for the benefit of the data subject, the data subject’s consent is not required for the transfer, provided that at least one of the following conditions set forth in Article 49(b) and (c) GDPR is met:

the transfer is necessary for the performance of a contract between the data subject and the controller or the implementation of pre-contractual measures taken at the data subject’s request;

the transfer is necessary for the conclusion or performance of a contract concluded in the interest of the data subject between the controller and another natural or legal person.

Alternatively, we will put in place appropriate safeguards to ensure that your personal data are adequately protected at destination, verifying that the data is transferred to a country that provides a level of protection equivalent to that established by the GDPR. Alternatively, we will take appropriate measures, such as entering into specific agreements with data recipients, adopting the European Commission’s model clauses, or that other safeguards are in place. In other cases, consent will be required.

6. Data Subject Rights

Data subject may exercise his/her rights at any time, and in particular:

• confirmation of whether or not personal data concerning him/her are being processed and to obtain access to the data and the following information: purpose of processing; categories of personal data; recipients; storage period; existence of the right to rectification, cancellation and limitation; origin of data not collected from the data subject;

• the cancellation or rectification of inaccurate personal data concerning him/her and/or the integration of incomplete personal data if he/she so wishes, also by providing a supplementary declaration;

• the limitation of processing consisting in the blocking of data processing for the period necessary for the required verifications in the hypotheses foreseen by the regulations in force;

• the portability of the data provided to the Controller including the direct transmission of the data to another data controller, the Controller shall deliver the personal data available on electronic format for common use to allow migration to other media;

• opposition at any time to processing based on the legitimate interest of the Controller;

• revocation of consent, in case the processing is based on such legal basis.

7. Exercise of data subject’s rights and complaints

Data subject may exercise his/her rights at any time by contacting the Controller by sending an email to without any formality or payment of any additional cost. Every request received by the Controller will be taken into consideration after verifying the identity of the person entitled and safeguarding the rights of third parties. Requests will be satisfied as soon as possible and in any case within thirty days, except in the case of objective difficulties which will be communicated in writing within this period. In case of dissatisfaction on the modalities of processing and complaints and for any clarification data subject may write to the Controller, without prejudice to his right to apply to the Authority responsible for the protection of personal data

Peschiera Borromeo (MI), 9 March 2021